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Terms & Conditions

Terms & Conditions - the basics

Welcome to PW Heating and Plumbing Services ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, https://pwheatingservices.wixsite.com/pw-heating-and-plumb (the "Website"), and the services we provide. By accessing or using our Website or booking our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

1. About Us

PW Heating and Plumbing Services is a UK-based business providing heating and plumbing services. Our Website is hosted by Wix.com. For any questions, you can contact us at pwheatingservices@yahoo.com.

2. Use of the Website

  • Eligibility: You must be at least 18 years old to use our Website or book our services.

  • Permitted Use: You may use the Website for lawful purposes only. You must not use it in a way that infringes the rights of others or violates any laws.

  • Intellectual Property: All content on the Website (e.g., text, images, logos) is owned by us or our licensors and is protected by copyright. You may not copy, distribute, or use it without our written permission, except for personal, non-commercial use.

3. Our Services

  • Service Description: We provide heating and plumbing services, including installation, repairs, and maintenance. Details of our services are outlined on the Website or provided in a quote.

  • Booking: To book a service, contact us via the Website, phone, or email. Bookings are subject to availability and our acceptance.

  • Quotes and Pricing: Any prices or quotes provided are estimates unless stated otherwise. Final costs may vary based on the scope of work. All prices include VAT where applicable.

  • Cancellation: You may cancel a booked service by giving us at least 5 days notice. Cancellations with less notice may incur a fee.

4. Payment

  • Payment Terms: Payment is due upon completion of the service unless agreed otherwise. We accept bank transfer, card, cash.

  • Late Payment: If payment is not made on time, we reserve the right to charge interest at 4% above the Bank of England base rate, as permitted under UK law.

5. Your Obligations

  • Access: You must provide us with safe and reasonable access to your property to perform the services.

  • Information: You must provide accurate information when booking or contacting us.

  • Property: You are responsible for ensuring your property is safe and suitable for us to carry out the work.

6. Liability

  • Our Responsibility: We will perform services with reasonable care and skill. If something goes wrong due to our negligence, we will fix it or compensate you as required by law.

  • Limits: We are not liable for losses beyond our control (e.g., acts of God, power failures) or for indirect losses (e.g., loss of business). Our total liability is limited to the price paid for the service.

  • Your Property: We are not responsible for pre-existing issues or damage caused by following your instructions against our advice.

7. Privacy

We handle your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. See our GDPR Privacy Policy for details on how we collect, use, and protect your information. 

8. Complaint

If you’re unhappy with our service, please contact us at pwheatingservices@yahoo.com. We’ll aim to resolve your issue within 3 days. You may also have rights to escalate disputes under UK consumer law.

9. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on our Website with the updated date. Continued use of the Website or services after changes means you accept the new Terms.

10. Governing Law

These Terms are governed by the laws of Scotland. Any disputes will be handled in the courts of Scotland, unless you’re a consumer in England, Wales or Northern Ireland, where local laws may apply.

11. Force Majeure

We are not liable for delays or failure to perform services due to events beyond our reasonable control, such as extreme weather, strikes, or supply shortages.

12. Contact Us

For any questions about these Terms or our services, please reach out to us at pwheatingservices@yahoo.com

At PW Heating and Plumbing Services ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, https://pwheatingservices.wixsite.com/pw-heating-and-plumb (the "Website"), or our heating and plumbing services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

PW Heating and Plumbing Services is a UK-based business providing heating and plumbing services. We are the data controller responsible for your personal data. You can contact us at pwheatingservices@yahoo.com or 07446863593.

2. What Data We Collect

We may collect the following types of personal data:

  • Contact Information: Your name, email address, phone number, and postal address when you contact us, book a service, or request a quote.

  • Service-Related Data: Details about your property or the services you need (e.g., boiler type, job description).

  • Payment Information: Billing details (e.g., bank or card information) when you pay for our services.

  • Website Usage Data: Technical information like your IP address, browser type, and pages visited, collected via cookies or analytics tools (see Section 8).

  • Communications: Records of your emails, calls, or messages to us.

We only collect what we need to provide our services or meet legal obligations.

3. How We Collect Your Data

We collect data:

  • Directly from You: When you fill out forms on our Website, call us, email us, or speak to us in person.

  • Automatically: Through cookies and similar technologies when you visit our Website.

  • From Third Parties: For example, if you book through a platform or if we use a payment processor.

4. How We Use Your Data

We use your data to:

  • Provide and manage our heating and plumbing services (e.g., scheduling appointments, issuing quotes).

  • Process payments and keep financial records.

  • Respond to your inquiries or complaints.

  • Improve our Website and services (e.g., analysing usage trends).

  • Comply with legal obligations (e.g., tax or safety regulations).

  • Send you updates or marketing (only with your consent—see Section 9).

Our lawful bases under UK GDPR for processing your data include:

  • Contract: To fulfil our agreement with you (e.g., providing a service).

  • Legal Obligation: To meet laws (e.g., tax records).

  • Legitimate Interest: For business purposes like improving services, provided it doesn’t unfairly impact your rights.

  • Consent: For optional uses like marketing.

5. Who We Share Your Data With

We may share your data with:

  • Service Providers: Trusted third parties who help us operate (e.g., Wix for hosting, payment processors, or accountants), bound by confidentiality agreements.

  • Authorities: If required by law (e.g., HMRC or police).

  • Contractors: If we use subcontractors to complete your job, we’ll only share necessary details.

We do not sell your data or share it for unrelated purposes.

6. How Long We Keep Your Data

We keep your data only as long as necessary:

  • Service Records: Up to 6 years after the service (for legal and tax purposes).

  • Contact Details: Until you ask us to delete them or they’re no longer needed for our services.

  • Website Data: Cookie/analytics data is typically kept for 12 months.

After this, we securely delete or anonymise your data.

7. Your Rights

Under UK GDPR, you have rights over your data:

  • Access: Request a copy of your data.

  • Rectification: Ask us to correct inaccurate data.

  • Erasure: Request deletion of your data (where legally allowed).

  • Restriction: Ask us to limit how we use your data.

  • Portability: Get your data in a transferable format.

  • Object: Oppose certain uses (e.g., marketing).

  • Withdraw Consent: Stop us using your data if consent-based (e.g., marketing).

To exercise these rights, contact us at [insert contact details]. We’ll respond within 1 month unless your request is complex.

8. Cookies and Tracking

Our Website uses cookies (small files stored on your device) to improve your experience. These may include:

  • Essential Cookies: For Website functionality (e.g., navigation).

  • Analytics Cookies: To track usage (e.g., via Wix or Google Analytics).

You can manage cookies via your browser settings. Rejecting them may affect how the Website works. We may use Wix cookie banner.

9. Marketing

We may send you service updates or offers by email or phone, but only if you’ve opted in. You can unsubscribe anytime by contacting us.

10. Data Security

We use reasonable measures (e.g., encryption, secure hosting via Wix) to protect your data from unauthorised access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

11. International Transfers

If we transfer your data outside the UK (e.g., to Wix servers in the US), we ensure it’s protected by UK GDPR standards, such as adequacy agreements or safeguards like Standard Contractual Clauses.

12. Complaints

If you’re unhappy with how we handle your data, please contact us at pwheatingservices@yahoo.com . You can also complain to the UK’s data protection authority:

  • Information Commissioner’s Office (ICO)
    Website: www.ico.org.uk
    Phone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy. The latest version will be posted on our Website with the updated date. Check back regularly.

14. Contact Us

For questions about this Privacy Policy or your data, reach out to:
pwheatingservices@yahoo.com

PW Heating and Plumbing Service Plan Terms and Conditions Thank you for choosing PW Heating and Plumbing for your heating and plumbing needs. By enrolling in our Service Plan, you agree to the following Terms and Conditions. Please read them carefully. 1. Service Plan Overview •The Service Plan includes one (1) annual service of your natural gas boiler, performed by a qualified PW Heating and Plumbing technician. •The service includes a standard inspection, cleaning, and basic maintenance to ensure the boiler operates safely and efficiently. •Additional repairs, parts, or services beyond the standard annual service are not included in the Service Plan unless explicitly stated. 2. Eligibility •The Plan is available to residential customers with a natural gas boiler installed at their primary residence. •The boiler must be in good working condition at the time of enrolment, as determined by a PW Heating and Plumbing technician. •PW Heating and Plumbing reserves the right to refuse enrolment if the boiler is deemed unsafe, outdated, or in need of significant repair. 3. Term and Renewal •The Service Plan operates on an annual basis, beginning on the date of enrolment and payment. You cannot cancel the contract before the renewal date. •The Service Plan will automatically renew each year unless cancelled by either party with at least 30 days' written notice prior to the renewal date. 4. Scheduling and Access •PW Heating and Plumbing will contact you to schedule the annual boiler service at a mutually convenient time. •You must provide safe and reasonable access to the boiler and surrounding area for our technician to perform the service. •If we are unable to access the property due to customer unavailability or unsafe conditions, the service may be rescheduled at our discretion, but no refund will be provided for missed appointments. 5. Payment •The Monthly fee for the Plan is due in full upon enrolment and then the 28th of each month thereafter. •Payment can be made via Direct Debit, credit/debit card, bank transfer. •Failure to pay the fee will result in suspension or termination of the Plan. 6. Scope of Service •The annual boiler service includes: oInspection of the natural gas boiler for safety and performance. oCleaning of accessible components. oTesting of boiler operation and safety components. oA paper certificate confirming appliance service will be left. •The following are excluded unless otherwise agreed in writing: oRepairs or replacement of parts. oEmergency call-outs or services outside the scheduled annual visit. oIssues caused by misuse, neglect, or external factors (e.g., power surges, flooding). 7. Customer Responsibilities •You agree to maintain the boiler in a safe condition and report any issues promptly to PW Heating and Plumbing. •You are responsible for any additional costs arising from repairs, parts, or services not covered by the Service Plan. •You must notify us of any changes to your contact information or property ownership. 8. Cancellations and Refunds •You may cancel the Plan at any time by providing written notice to PW Heating and Plumbing. You will be required to pay the outstanding amount in full of your contract. •If cancelled within 14 days of enrolment and no service has been performed, a full refund will be issued. After 14 days or once the annual service has been completed, no refunds will be provided. •PW Heating and Plumbing may cancel the Service Plan if you fail to comply with these Terms and Conditions or for any other reasonable cause, with notice provided where practicable. 9. Limitation of Liability •PW Heating and Plumbing will perform services with reasonable care and skill but is not liable for pre-existing faults, wear and tear, or issues beyond our control. •Our liability is limited to the cost of the Plan fee paid by you in the current term. •We are not responsible for indirect or consequential losses (e.g., property damage or loss of use) arising from boiler failure or service delays. 10. Force Majeure •PW Heating and Plumbing is not liable for delays or failure to perform services due to events beyond our reasonable control, including but not limited to severe weather, strikes, or supply shortages. 11. Changes to Terms •PW Heating and Plumbing reserves the right to amend these Terms and Conditions at any time. You will be notified of significant changes in writing at least 30 days before they take effect. 12. Contact Information •For questions, scheduling, or to cancel your Plan, please contact us at: oPW Heating and Plumbing o5 Martinton Road Dumfries o07446863593 opwheatingservices@yahoo.com By enrolling in the PW Heating and Plumbing Service Plan, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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